Since 1999, Mark MacLeod has been funding, growing and exiting high growth software companies as either a CFO, VC, investment banker or CEO coach. Former CFO of Shopify, GP at Real Venture and founder of SurePath Capital Partners. Mark coaches the CEOs of high grow and lead all the way to a massive exit.
AI Destroyed Your Competitive Advantage—Now What?
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For decades, software companies relied on defensible strengths. Roadmaps were measured in years. Progress was linear. Not anymore. AI has obliterated traditional moats. Every week, new tools emerge that make yesterday’s innovation look quaint. Barriers to entry are falling. Commoditization is accelerating. CEOs I coach are feeling this. One recently told me: “There are no more moats. I can be disrupted tomorrow” If you’re building in tech today, this might be your new reality. So what do you do when your core advantage disappears? In this post, I’ll share four ways CEOs can build new kinds of moats—ones that thrive in an AI-driven world. Get Creative (Like, Really Creative) When the old playbooks stop working, the only move left is reinvention. AI has made it easier than ever to execute. So now, what matters most is what you execute. Strategy is now about imagination. Break your mental models. Mash up ideas that don’t seem to fit. Cross-pollinate industries. Build something weird and wonderful. The best ideas right now don’t come from obvious logic. They come from first principles, bold intuition, and fearless experimentation. In a world of infinite tools, creativity becomes the product. Raise Your Standards When anyone can build, quality becomes rare. Steve Jobs famously said, “Some people aren’t used to an environment where excellence is expected.” In today’s world, excellence is your edge. Relentlessly raise the bar—for design, for usability, for customer delight. Sweat the details. Be unreasonably picky. High standards compound. They earn trust, loyalty, word of mouth. And most importantly, they’re hard to copy. Code can be cloned. Taste cannot. Move FAST Speed is no longer a competitive advantage. It’s table stakes. The companies I coach that are winning don’t just ship fast—they think fast, decide fast, and course-correct fast. They operate like there’s a fire under their feet—because there is. Set deadlines that feel uncomfortable. Reduce cycle time. Shorten the distance between idea and impact. AI is changing the game daily. If you’re not iterating faster than the world is changing, you’re already behind. Build a Brand That Feels Human. Brands are irrational. That’s the point. AI can write your copy. It can design your logo. But it can’t build emotional connection. It can’t inspire trust, admiration, or love. Your brand is the one thing that remains yours. Make it unforgettable. Make it human. Make people feel something. Your brand is your moat when everything else becomes a blur. Bottom Line: AI took your moat? Good. Now you get to build one that’s even better. One rooted in creativity, craftsmanship, speed, and connection. The future doesn’t belong to the best algorithm. It belongs to the boldest builders. P.S. This week's guest on The Startup CEO Show is Nick Mehta, co-founder and CEO of Gainsight. Nick led his company to a $1B+ acquisition by Vista. In the process, he created a new category: Customer success. Be sure to tune in. Apple Youtube © 2024 SurePath Capital Partners, Inc, dba 'Mark MacLeod, CEO Coach' |
Mark Macleod
Since 1999, Mark MacLeod has been funding, growing and exiting high growth software companies as either a CFO, VC, investment banker or CEO coach. Former CFO of Shopify, GP at Real Venture and founder of SurePath Capital Partners. Mark coaches the CEOs of high grow and lead all the way to a massive exit.
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